Order support guide

How can I contact the store?

Email support@ultrahumanus.com or call +1 325-673-835. Support availability is Weekdays 9 AM to 5 PM.

Where should an approved return be sent?

Approved returns are directed to 2300 N 1st St, Abilene, Texas, 79603, United States. Follow the return instructions before shipping an item.

Which items cannot be returned?

Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale

How can I track an order?

When tracking is available, the tracking details are sent to the email used at checkout after dispatch.

What does Standard shipping cost?

Standard shipping is $8.00. Orders of $70.00 or more qualify for free Standard shipping where that rate is available at checkout.

Can I return an item?

Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.